EVGA RMA Process - ASIA

An EVGA Return Merchandise Authorization (RMA) allows customers to return defective products to EVGA for a replacement. EVGA offers many options that should satisfy the unfortunate need to replace your EVGA product under warranty as quickly and as painlessly as possible.

This process is valid only for products shipped from EVGA on or after July 1st, 2011.

RMA Process and Options

1. Guest RMA - Start Now
   • This RMA option is for any user, but also those that have lost their invoice, or purchased their product from another user or unauthorized reseller.
   • Check if your product is under warranty and submit an RMA request. Provide as much information about your problem as you can, EVGA Tech Support may reply back with troubleshooting tips or further questions.
   • You will then be responsible for shipping your product to EVGA following our shipping guidelines.
   • Upon receipt of your product, without damage, EVGA will ship via ground shipping to the address you provided within 1-3 business days.
   • Products with an extended warranty, or those with a long term warranty, may not use the Guest RMA if outside 3 years from the date your product was shipped to EVGA.
2. Standard RMA
   • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
   • After approval, you will be responsible for shipping the product to EVGA, following our shipping guidelines.
   • Upon receipt of your product, without damage, EVGA will ship via ground shipping to you within 1-3 business days. You may pay for expedited shipping at the time of the RMA request, but the 1-3 business day processing time is in addition to shipping.
3. Standard Cross-Ship RMA
   • EVGA account membership and registration is required to contact customer service for troubleshooting and receive a support ticket for an RMA request.
   • After an RMA request is approved, you will be required to pay for the full replacement collateral price of your product. Cost of collateral is determined by EVGA.
   • EVGA will ship via ground shipping to you within 1-3 business days.
   • You will then be responsible for shipping your defective product back to EVGA, following our shipping guidelines.
   • Upon receipt of your product, without damage, EVGA will refund the collateral paid in full. Your original product MUST be returned to EVGA within your 45 day RMA approval window in order to receive your collateral returned.
   • The complete refund process may take 7-14 business days.
4. EVGA Advanced RMA
   Be sure to read the terms of this optional warranty upgrade for contiguous "lower 48" United States only
   • This is a special program only available to the original owner of the product.
   • This program must be purchased within 30 days of product purchase after registration.
   • Should your product malfunction within its warranty period, contact customer service for assistance troubleshooting and receive an RMA ticket.
   • When your RMA request is approved, you will be required to enter a credit card for collateral however your card will not be charged at this time. You may notice a temporary authorization charge on your account; this will not process as a payment.
   • EVGA will ship your product to you according to the Advanced RMA plan you purchased after a 1-3 business day processing time.
   • EVGA will provide a return shipping label which is required to return your defective product. You will have 14 days to ship the product to EVGA with the return shipping label provided by EVGA.
   • If your product is not shipped to EVGA with the return shipping label provided by EVGA within 14 days you will be charged the full replacement cost of the product shipped to you.
5. Recertified "RX" RMA Exception
   • EVGA's RX products (-RX Part Number Suffix) follow the same warranty as the Standard RMA above, however upon receipt EVGA will test the original product being submitted for warranty prior to issuing a replacement. If the product is found to be defective it will be processed for a replacement within 1-3 business days of being received by your carrier. If the original product is found to be functioning within factory specifications and free from defects, it will be returned and the RMA replacement will cancel.

VOID Warranty Policy *

Your EVGA product must be free of physical damage or modification. Products received with physical damage (bent CPU socket pins, any damage to the PCB, water damage, etc), missing the original video card or chipset heat sink, or missing the serial number sticker will be returned to the customer or may incur a service charge upon receiving the item. If your product is received damaged, EVGA will contact you with information and options to assist with filing a claim or offering a repair fee to avoid the product losing it's warranty.

RMA Approval

Once EVGA receives your RMA request, the RMA will be reviewed by our department within one (1) business day. In order to approve your RMA EVGA will need a copy of the purchase invoice or receipt for the product you need replaced.

To learn more about how to upload your invoice, please see our FAQ: http://www.evga.com/support/faq/afmviewfaq.aspx?faqid=58652

Shipping Method

• You are free to use the shipping method and courier of your choice. EVGA recommends UPS and FedEx.
• EVGA recommends you obtain delivery confirmation and a tracking number for your shipment so you have proof of delivery.
• Insurance is highly recommended, but is optional, and may allow you to file a claim in the event of a lost or damaged shipment.
• EVGA is not responsible for any local customs charges. You are responsible for the cost of shipping the product to EVGA, including any import duties.
• Products received in any type of shipping envelope or soft packaging material will be immediately rejected.

Completing the RMA

Once the RMA request is reviewed and approved by the RMA department the following steps will occur:

• The RMA number and shipping instructions are emailed to you
• The defective product now can be shipped EVGA. The address, packing information, and shipping information are detailed in the email that is received when the RMA is approved.
• Once EVGA receives the defective product a replacement is shipped within three (3) business days. Once the replacement product is shipped an email will be sent to the email address in your EVGA member account with the tracking number.
• Non-Guest RMA's may check the status of your RMA at any time from your support page.

Contacting Customer Service

If you have any questions about the preceding RMA terms and conditions, please contact our Customer Service by calling 888-881-EVGA (3842) option 2. Customer Service can be reached 9AM - 5:30PM Pacific M-F.